OoLaLa Jewelry


Policies

PAYMENT, RETURNS, SHIPPING AND YOUR PRIVACY

PAYMENTS:
All prices are in US American dollars.

My shopping cart is powered by FastCharge, where I am able to accept payment by all VISA/MASTERCARD/DISCOVER. FastCharge is secure, easy to use and free, there is no cost to you the customer to use this service. I do not receive your personal information (other than shipping address).

Other methods of payment accepted:
Money Orders or personal checks are accepted. Please allow 10-14 business days for clearance before your purchase is mailed if you are paying by check.

RETURN POLICY
OoLaLa has a 10-day guarantee. If for any reason you are not completely satisfied with your OoLaLa purchase, you may return it in its original condition for a refund or exchange. Buyer pays return shipping costs. I offer one free restringing/resizing within 30 days of purchase to be sure of a proper fit. For resizing and/or increasing the size of your bracelet there is a charge of $5 per inch (or portion thereof) per strand for additional length. Please include a return shipping charge of $5.
*****Note: Engraved items are final sales and are not refundable.*****

WHERE DO I MAIL MY RETURN/RESTRINGING/REPAIRS?:
Please follow these directions when mailing an item to OoLaLa:

You may ship the item back to me at your expense whichever way you prefer UPS, FEDX, or FIRST CLASS MAIL USPS. When shipping an item back please DO NOT REQUIRE A SIGNATURE, or the item may be sent back to you. OoLaLa Jewelry cannot be held responsible for damaged or lost return items.
Mail all packages to:
OoLaLa Jewlery
Attn: Returns or Restringing
1504 Brookdale Court
Winchester, Va 22601
540-533-0458

WHAT IF MY BRACELET BREAKS OR NEEDS TO BE RESIZED?
Customer satisfaction is my number one priority. I use the strongest beading wire available, but I know that with today's busy life styles accidents will happen. Restringing cost is $5 per strand plus the cost of replacement beads (after the first 30 days from purchase). For resizing and increasing the size there is a charge of $5 per inch (or portion thereof) per strand for additional length. Please Note: materials may have to be substituted due to the unique nature and/or rarity of some of the components used in my designs. Please include a return shipping charge of $5.

SHIPPING CHARGES
Standard shipping cost is $3.50 via First Class Mail USPS with Delivery Confirmation
Priority Shipping is $8.00 via USPS
Overnight Shipping starts at $20.00 (I will email you the exact cost at time of purchase)
I can ship overseas and to Canada - please email me for a quote of the shipping charges

Orders are filled as quickly as possible usually within *48 hours. For custom order pieces, I will let you know how long it will take at the time of your order. If you need your bracelet for a special occasion, or by a certain date, please let me know and I will let you know if I can make it in time for you to receive it by the date you need.
You can either call me at 540-533-0458 or email me info@oolalajewelry.com
** Please allow 2-3 weeks for engraved bracelets**

YOUR PRIVACY
Your privacy is important to me!
All transactions on my website are guarded by a secure server with the latest encryption technology. This secure server codes all of your information, including your credit card number, so that it cannot be read or used by any party other than the credit card billing company. If you prefer, you may call me to arrange your payment at 540-533-0458.

MAILING LIST
Should you wish to sign up for my mailing list, please use the link on the left hand side. The mailing list will only be used for occasional news and sale announcements. Normally, emails are sent once every 4 to 6 weeks, and will always include at least one discount special or sale item available ONLY to subscribers of my newsletter.

All personal and contact information you share with me will remain confidential and WILL NOT be sold, traded or shared in any way with any other persons, organizations or companies.